Return Policy

🔄 Return & Refund Policy

We want you to love everything you order from Reaction Hour—even if we’re still figuring out how to adult in the world of P.O.D.

Below is our Return & Refund Policy, based on the policies of our trusted print providers: MyDesigns (with SwiftPOD) and Gelato.com.

👕 T-Shirts & ☕ Tumblers (via MyDesigns + SwiftPOD)

Damaged or Defective Products

We’re all about good reactions, not bad surprises. If your item arrives damaged or defective:

  • You can request a free replacement or a full refund.

  • Contact us within 10 days of receiving your order via:

  • Please include:

    • A clear photo of the issue

    • Your order number

We’ll take it from there (and maybe cry into our coffee if it's our fault).

Returns & Exchanges

Because all items are made to order, we don’t accept general returns or size/style exchanges.

But hey—we’re not monsters:

  • If your order goes missing due to an incorrect address, we can refund the product price (shipping and additional costs excluded).

🖼️ Posters (via Gelato.com)

Quality Guarantee

Not happy with the print quality? We’ve got your back.

  • Contact us within 30 days of receiving the item.

  • If Gelato’s Quality Assurance team confirms the issue, they’ll send a free replacement order ASAP.

What’s Covered:

  • Damaged or defective posters

  • Wrong item quantity

  • Noticeably poor quality (not caused by your uploaded content)

What’s Not Covered:

  • Minor color variations (due to the printing process—machine types, settings, humidity, and other wild science stuff)

  • Returns (because each poster is custom-made, there is no return address)

Lost Orders

If your poster is lost in transit, reach out within 30 days of the estimated delivery date. We’ll send a replacement for you.

Returned to Sender

Orders may be returned due to:

  • ❌ Wrong Address

  • ❌ Rejected by the recipient

  • ❌ Unclaimed at local post office or carrier hub

If that happens:

  • Please place a new order within 30 days

  • Contact us so we can report the issue and refund the product cost of the replacement (shipping not included)

🛎️ Still Need Help?

We’re here to help fix things—not make them worse.
📧 Email: support@reactionhourmerch.com
💬 Or use the live chat in our app.

Thanks for supporting two slightly overwhelmed (but enthusiastic) P.O.D. virgins. We appreciate your patience and your business!