FAQs
🙋 Frequently Asked Questions (FAQ)
🛍️ When will my order ship?
T-Shirts & Tumblers:
We partner with MyDesigns and SwiftPOD. Orders are typically produced within 2 business days, then shipped. Shipping times depend on your location and method selected at checkout.
Posters:
Printed and shipped by Gelato.com, usually from a facility near you! This reduces delivery time and your carbon footprint.
📦 How long does delivery take?
Posters via Gelato:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Economy Shipping | 4–6 business days |
| Express Shipping | 3–4 business days |
These timeframes include production, packaging, and shipping. Delivery times are estimates and not guaranteed.
🔄 Can I return or exchange an item?
Since everything we sell is made-to-order, we do not accept general returns or exchanges (like changing sizes or colors after purchase).
If your order is damaged or defective, though—we’re absolutely here to help!
😢 What if my item arrives damaged or defective?
We're sorry! If your order isn’t perfect, we’ll make it right. You can request a free replacement or a refund.
Please contact us within:
- 10 days (for T-Shirts & Tumblers)
- 30 days (for Posters)
📧 Email: support@reactionhourmerch.com
📸 Don’t forget to include a photo of the issue and your order number!
🚫 What if I entered the wrong shipping address?
If the address is incorrect and the item can’t be delivered:
- The order may be returned or safely discarded by the carrier.
- You’ll be eligible for a refund of the product cost only (shipping and additional fees not included).
- You’ll need to place a new order with the correct address.
📬 My package was returned to sender—what now?
If your package is returned because it was:
- Sent to an incorrect or incomplete address
- Rejected by the recipient
- Unclaimed at the pickup location
You’ll need to place a new order within 30 days and contact us. We can then refund the product cost of the new order (you still pay for shipping).
📭 What if my order never arrived?
If your order is lost in transit:
- Contact us within 30 days of the estimated delivery date.
- We’ll arrange a free replacement.
🎨 Why does the color of my poster look a bit different?
Great question! Print color can vary slightly due to:
- Printer type and settings
- Paper type
- Room humidity
- Even when the machine was last cleaned!
Small variations are normal and not covered under our quality guarantee. But if something looks really off, please contact us—we’re happy to help!
Still have questions?
We’re here for you: support@reactionhourmerch.com
Thanks for shopping small and supporting our slightly chaotic (but heartfelt) print-on-demand adventure. ❤️